Security Dispatcher (1.0 FTE / Evenings – Minneapolis, MN)

Children's Minnesota
June 10, 2021
Minneapolis, MN
Job Type


About Children's Minnesota:
Children's Minnesota is the seventh largest pediatric health system in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's serves kids throughout the Upper Midwest at two free-standing hospitals, 12 primary and specialty care clinics and six rehabilitation sites.
Additionally, Children's is Minnesota's only Level I pediatric trauma center inside a hospital dedicated solely to children. In 2018 Children's Minnesota was verified as a Level I Children's Surgery Center by the American College of Surgeons. Children's maintains its longstanding commitment to the community to improve children's health by providing high-quality, family-centered pediatric services and advancing those efforts through research and education.
This work is made possible in large part by generous philanthropic and volunteer support from individuals and organizations throughout the state and region. An award-winning health system, Children's received Magnet® recognition from The American Nurses Credentialing Center (ANCC) in 2018 and is regularly ranked by U.S. News & World Report as a top children's hospital. Please visit .

Department Overview:
The Children's Minnesota Security Team strives to be a welcoming group of professionals who provide a safe environment for our patients, families, visitors, and staff. This team pride themselves on keeping our hospitals safe; to allow our patients and families to stay focused on their child's health and well-being.

Position Summary:
The Security Dispatcher position is responsible for maintaining a safe and secure Children's campus through the operation of the dispatch center. The Security Dispatcher will monitor alarms, CCTV and access control systems. The Security Dispatcher will be responsible for coordinating police/fire/EMS response and maintaining logs of calls. The Security Dispatcher's core role is to promote a safe environment for patients, visitors and hospital employees.
NOTE: This is a full time evening shift position that will work Tuesday - Saturday, 2:00 - 10:00 pm. Work schedule can be subject to change.


  • High school diploma or equivalent required.
  • Bachelor's or Associate's Degree in Law Enforcement, Criminal Justice, Business, Psychology or Sociology preferred.


  • Experience in a security officer/public safety/dispatcher field preferred.
  • Experience responding and intervening in emergency situations such as crisis de-escalation, intervention, detainment of suspects, reporting and investigating incidents, and enforcing organizational policy preferred.
  • Law Enforcement or security experience preferred.
  • Emergency Operations Center experience preferred.
  • Healthcare knowledge/experience preferred.

License/Certification Preferences:

  • POST skills completed, International Association of Hospital Safety and Security (Basic), First Responder, Emergency Medical Technician (EMT), or OSHA first responder certifications preferred.
  • Certified Fraud Examiner (CFE), Certified Protection Professional (CPP), Certified Forensic Interviewer (CFI), Physical Security Professional (PSP), Professional Certified Investigator (PCI), a plus.

Key Knowledge, Skills, & Abilities:

  • Must possess excellent multi-tasking abilities.
  • Must be capable of prioritizing tasks and setting priorities in a fast paced, multi-faceted environment.
  • Excellent verbal, writing and computer skills required.
  • Must be able to prepare verbal and written reports.
  • Must complete and pass use of force training within 30 days of hire.
  • Must complete and pass Basic Life Support (BLS) and Automatic External Defibrillator (AED) training within 90 days of hire.
  • Must be able to wear respiratory protection (N-95 respirator, full face respirator and PAPR), be fit tested and able to pass respirator physical.
  • Must possess a Valid Driver's License as required in the state (Must meet minimum criteria of Children's Fleet Management Policy).
  • Must be able to successfully pass background checks of the Bureau of Criminal Apprehension (BCA) and Department of Human Services (DHS).

Additional Knowledge, Skills, & Abilities:

  • Ability to use or learn computer programs for dispatching officers, report writing, information database look ups, email, access control and video monitoring systems.
  • Ability to operate, or learn to use, two way radios, telephone, copier, fax and pager notification systems.
  • Ability to work independently and as a team.
  • Ability to communicate effectively with others both orally and in writing.
  • Ability to retain knowledge, information, and directions on an ongoing basis and communicate effectively with others.
  • Ability to comprehend numerous policies, procedures, concepts and to be able to make decisions using discretion and interpretive judgment based on general and specific policies.
  • Ability to maintain accurate records.
  • Must be customer service oriented.
  • Knowledge of verbal and physical de-escalation, use of force continuum and arrest laws preferred.
  • Ability to walk and climb stairs.
  • Ability to walk and stand for extended periods of time.
  • Ability to work outside in extreme weather conditions.
  • Ability to see and hear accurately in both day and nighttime conditions.
  • Skill in operating portable radio devices.
  • Ability to detect irregularities, such as security breaches, facility and safety hazards and emergency situations.
  • Effectively contacts and interacts with emergency responders, such as police, fire, and/or ambulance personnel as required.
  • Ability to restrain or subdue an individual.
  • Maintains confidentiality in all aspects of the job.

Physical Demands:
Please click here to view the Physical Demands
All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification. Children's requires proof of immunity to vaccine preventable infectious diseases prior to employment, as recommended by the Centers for Disease Control (CDC).
Children's is committed to creating a culture where every employee can be their best self, make a difference for kids and families, and learn and grow to reach their full potential. We are proud to celebrate our rich diversity and believe what makes us different, makes us stronger. Our diversity and inclusion program and participation in the CEO Action for Diversity & Inclusion provide every employee with opportunities to use their skills and talents to their full potential. We're also proud to support and lead community efforts and public policy that impact health and health care for children.
Children's Minnesota is committed to providing Equal Employment Opportunities to all applicants. EO M/F/Disability/Vet Employer.

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