IT Specialist

Mid-Continent Engineering
October 9, 2021
Minneapolis, MN
Job Type


Hutchinson Manufacturing Holdings, LLC. and it's four companies (Mid-Continent Engineering, Micron Metalworks, Elk River Machine Company, and Hutchinson Manufacturing) is seeking an IT Specialist.

Salary Range : $50,000 - $55,000 per year

Schedule: 1st Shift, 5x8- Monday through Friday. This position will require travel to all four facilities (Mid-Continent Engineering, Micron Metalworks, Elk River Machine Company, and Hutchinson Manufacturing).

Benefits offered :

  • Competitive Wages
  • Medical, Dental & Vision for employee & family including domestic partners
  • 401k with match
  • Tuition Reimbursement
  • PTO accrual starts immediately
  • Yearly shoe allowance
  • Referral Program


The IT Specialist is responsible for handling tier 1 help desk support, hardware, software, networks, and office equipment. Provides support and assistance to Internal Customers within defined time frame, cultivates and maintains customer satisfaction


  • Provides technical assistance and troubleshooting, incident resolution, and request fulfillment for internal users
  • Communicates via E-Mail, phone and other electronic medium
  • Troubleshoots and resolves basic and advanced software, hardware and networking issues
  • Run diagnostics to resolve user reported issues
  • Performs basic and advanced configurations, upgrades, and deployment of user hardware and software
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install, configure and administer systems in a Windows environment.
  • Install computer peripherals for users.
  • Obtains general understanding of application operations related to company-offered services.
  • Contributes to end-user training
  • Contributes to Knowledge Centered Support
  • Collaborates actively with teammates under minimal supervision
  • Monitors incoming trouble tickets during scheduled shift
  • Interprets user's message based on email and voice messages
  • Identifies user's need(s) based in their message
  • Modifies tickets to maintain work log
  • Modifies tickets to maintain accurate reflection of state, priority, categorization
  • Provides appropriate resolution to customer
  • Maintains open line of communication with user during ticket life cycle
  • Confirms provided solution with user
  • Escalates issues beyond scope of access or ability to appropriate individual or team
  • Provides Incident resolution and Catalog Task fulfillment
  • Performs advanced email account administration
  • Performs advanced LDAP administration
  • Performs advanced Active Directory administration
  • Performs account terminations
  • Performs remote software installations on multiple OS
  • Other duties as deemed necessary by management


  • Bachelor's degree in IT or related area OR 3 years IT experience or equivalent work experience.

Characteristics :

  • Outstanding customer service skills and experience
  • Outstanding problem solving, organizational, and interpersonal skills
  • Flexibility to work in a 24x7 environment
  • Excellent multitasking skills and the ability to maintain a constantly changing workload
  • Extensive Experience with an electronic incident management system
  • Advanced understanding of/certification in IT concepts such as client/server technology, VPN, two-factor authentication, networking fundamentals, application support, email administration, Active Directory, LDAP
  • Strong technical knowledge of telecommunications, network and PC operating systems
  • General knowledge of databases, including Access and SQL Server
  • Experience with Infor Visual Manufacturing or Epicor a PLUS
  • Crystal Reports knowledge a PLUS
  • Technical writing skills
  • Organizational skills
  • Ability to communicate with a diverse group of people / People skills
  • Problem solving / Creative thinker / Innovative

Competency Training Requirements:

  • AS9100 Quality System
  • Refreshing education every six months / Continuing Education

Other Training Requirements: Right To Know

Physical Demands:

  • Regularly required to sit; occasionally required to stand, reach, bend and move throughout the facility.
  • Must be able to safely work in and around facility, following required safety procedures, and, where applicable, use of PPE
  • Ability to lift and carry 50 lbs.


  • Required to wear safety glasses throughout the manufacturing facility as well as hearing protection in designated areas.
  • Required to wear grounding wristband as needed when working on hardware.

About Us:

Mid-Continent has been a supplier to first-tier OEMs within the medical, aerospace and defense industries for decades. Mid-Continent Engineering stuffs the armed forces supply chain with products of our capabilities such as precision machining, aerospace welding, chromate conversion and paint/powder coat finishing, mechanical assemblies, and other design-assist services.

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