911 Dispatcher -Amended
Are you looking for a career in a fast-paced and dynamic work environment? 911 Dispatchers for the City of Minneapolis answer calls for emergency assistance and other public service requests involving Police, Fire and EMS services. As a 911 Dispatcher, you will prioritize, and dispatch calls received at the Minneapolis Emergency Communication Center (MECC). MECC is the busiest dispatch facility in the entire Midwest (outside of Chicago) and is one of a very few entirely civilian professional public safety entities. 911 Dispatchers are a critical link in the City's Police, Fire and EMS delivery system. A career as a 911 Dispatcher is very rewarding and is an essential facet to public safety.
Engaged - Supportive - Professional
Working hours/Shift work: MECC is staffed 24 hours a day, 7 days a week. Probationary employees are assigned shifts based on staffing needs and requirements. There is no guarantee a probationary employee will work a specific shift. Probationary employees will be assigned to different shifts based on staffing shortages and coverage needs. After probation, employees will choose from work schedules that have been determined by management based on their seniority in their current job classification. Due to staffing needs, the least senior employees may not have the opportunity to work their preferred shift. Staffing shortages which occur during the year are generally filled by reverse seniority (the least senior employee in the affected classification is required to change work schedules). Dispatchers should expect that they would work a high percentage of weekends AND holidays.
INFORMATION SESSION (optional):
The Minneapolis 911 Emergency Call Center has prepared a detailed information session which you are highly encouraged to attend. Attendance is optional for all applicants or potential applicants. Registration is required, please see links below the dates and times of the information session. Each session will last up to 2 hours. We will highlight and discuss the following:
- Application process requirements
- Criticall Testing and Pre-employment assessment details
- Background Investigation information
- Medical, psychological, and drug & alcohol testing
- Current 911 employee(s) speak about experience
- Brief tour of 911 call center
- Wednesday, July 21, 2021 - 5:00 p.m. Held in Room 241
- Saturday, July 31, 2021 - 1:00 p.m. Held in Room 132
Minneapolis City Hall - 350 5th Street S Minneapolis, MN 55415.
Parking: Metered/Ramp parking.
Job Duties and Responsibilities: Answer Calls to the 911 Center
- Use 911 telephone and computer-aided-dispatch (CAD) systems to answer, and process emergency (911) and non-emergency requests for service from the public, and other sources, classifying requests using appropriate 911 Center procedures, policies and tools.
- Prioritize and dispatch public safety calls for service.
- Maintain accurate status of public safety resources on calls with assistance from automated computer assisted dispatch.
- Provide on-going updates to responding field personnel in real time.
- Alert appropriate supervisory personnel when necessary.
- Initiate emergency phone tracing using special procedures for landlines and cell phones.
- Operate the information radio, handling incoming radio messages from Minneapolis Police Department (MPD), Minneapolis Fire Department (MFD), Minneapolis Animal Care and Control, and other agencies as requested. Process service requests for these and other agencies.
Process service requests for these and other agencies.
- Enter missing and found person reports in the National Crime Information Center (NCIC) computer database. Monitor and respond to ShotSpotter and bait vehicle activations.
- Process warrant checks for MPD per requests with Hennepin, Ramsey, and Anoka Counties, and on NCIC. Make checks on license plates, and other items such as guns, bicycles, and other items in NCIC/CJIS per requests.
- Monitor messages from the State computer system and disseminate information appropriately according to policy and procedure. Send teletype messages to other agencies.
- Enter and sign on off duty numbers for MPD and Minneapolis Park Police Department (MPPD) Officers.
- During storms, collect information on power outages, downed trees, and blocked streets and follow emergency storm protocols outlined in department policy.
- Contact other emergency service organizations, public works crews, utility companies and others as necessary.
- Assist in training, monitoring, testing and evaluation of new MECC employees; may provide classroom training to small groups of new employees; may work with new employees and provide coaching and advice on job performance
- Host and explain operations to visitors and observers. Attend community meetings and represent the 911 Center as a member of internal and external committees and on special projects as required.
- Maintain necessary records.
Required Qualifications: Required Education: High school diploma or equivalent.
Required Experience: One year of customer service/public service experience in a fast-paced environment.
Equivalency: An equivalent combination of related education and experience may be considered.
Licenses and Certifications: Ability to obtain as well as maintain Minnesota Criminal Justice Data Network Certification and pass the CJIS Competency Exam within 6 months of employment. Certifications are required to continue employment as a 911 Dispatcher.
Typing: Candidate must be able to type 35 words per minute. This is included on the computer skills assessment exam. Qualified candidates will be notified via email to self-schedule for computer testing.
Selection Process: The exam may include a combination of a computer skills assessment (multi-tasking, keyboarding speed and accuracy, numbers, memory, call summarization, and prioritizing etc.). Applicants must take the tests and obtain passing scores on each to move on to the next step in the hiring process. Please provide complete and accurate information in your application. Applicants invited to test will be contacted by email. The Human Resources Department reserves the right to limit the number of people invited to the computer skills assessment and the pre-employment assessment. Picture identification will be required at all test events.
Background Check:The City has determined that a thorough Police Department background check / investigation, criminal background check, and/or qualifications check may be necessary for certain positions with this job title.Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought.Applicants who do not sign the informed consent form will not be further considered for the position.Note: this process could take up to 3 months to process.
Medical/Drug and Alcohol Testing:After a conditional job offer, candidates will be required to pass a medical examination, which includes drug and alcohol screening and a job-related personnel assessment with a licensed psychologist. Applicants will be required to sign a notification and consent form prior to undergoing drug and alcohol testing. Applicants who do not consent to undergo drug and alcohol testing will not be required to do so and the City will withdraw the conditional job offer resulting in the job applicant no longer being considered for the position.Current City of Minneapolis employees who apply for this job are not required to take a pre-employment drug and alcohol test.
Hiring and Selection Process:
Union Representation: This position is represented by a collective bargaining agreement between the City of Minneapolis and Minnesota Public Employees Association (MnPEA) .
Eligible List Statement:The names of applicants who meet minimum qualification and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire six (6) months after it has been established
Knowledge, Skills and Abilities:
- Continued employment will be contingent on passing satisfactorily all of an extensive simulation and on-the-job training program in Fire, Police and EMS procedures and methods of operation for computer assisted dispatch provided after hire.
- Completion of FEMA incident systems courses 100, 200, and 700.
- Good knowledge of the procedures and operations of the 911 Call Center, including dispatching procedures.
- Ability to relate and work effectively with people from diverse cultural, economic and ethnic backgrounds.
- Good knowledge of the geography of the City of Minneapolis.
- Base of knowledge in City government and operations.
- Good knowledge of services provided by city, county, state, and Federal emergency response and law enforcement agencies.
- Knowledge of police and fire field operations and procedures.
- Strong verbal communication skills.
- Ability to work in stressful and fast paced environment.
- Strong listening skills and ability to deal with emergency situations.
- Ability to assist in training others in dispatching and phone answering techniques.